✨ Returns & Refunds

Here’s everything you need to know about returns, refunds, and replacements with Azurelle.

❌ No Returns Once Opened

Because Azurelle is a beauty product applied directly to your skin, we cannot accept returns or exchanges on opened/used bottles (your safety comes first).

📦 Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, or not what you purchased:

• Email us at hello@azurelle.in within 48 hours of delivery.
  
• Share clear pictures of the product + outer packaging with a video of unboxing the parcel
  
• We’ll ship you a replacement at no extra cost.
  

💸 Refunds

• Refunds are processed only if the product is out of stock or if your order is cancelled before shipping.
  
• Once shipped, refunds are not applicable.
  
• Refunds (if approved) will reflect in your original payment method within 7–10 business days.
  

📍 Cancellations

• You may cancel your order within 12 hours of placing it (before dispatch).
  
• After dispatch, cancellations are not possible.